Job Description: Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. Job Responsibilities: Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance. Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options. Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Processes sales for customers and/or employee purchases on cash register. Attends training and completes e-learning modules requested by Manager or assigned by Corporate. Engages with omni-channel solutions to enhance customer engagement/experience. Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. Implements company asset protection procedures to identify and minimize profit loss. Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. Maintains knowledge of competition, new product/brand launches, and overall industry trends. Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals. Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships. Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care. Job Requirements: Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority. Knowledge of products and brands in order to engage and meet the needs of the customer. High School Diploma/GED and at least 1 year of experience working in a retail sales environment that required meeting a defined sales goal OR at least 1 year of experience proactively selling beauty or cosmetic products and providing customer care. Experience demonstrating makeup application and providing makeovers to customers. Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors. Basic level PC/tablet skills. Experiencing selling Prestige brands. Experience building and maintaining relationships within a team. Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. Requires willingness to work flexible schedule including evenings, weekends, and holidays. Job Details: Company: Walgreens Vacancy Type: Full Time Job Location: Daytona Beach, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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