Job Description: Serves as the primary contact for Customer Support Video team questions and customer escalations. Provides expert support as it relates to troubleshooting any video issues.Works under minimal supervision. Job Responsibilities: Actively and consistently support all efforts to simplify and enhance the customer experience. Interact effectively with internal and external customers regarding products and services. Assist representatives with customer questions/escalations in a timely, thorough and efficient manner. Effectively present and discuss Charter’s products and services. Manage representative and customer interactions professionally and effectively. Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction. Remain current and knowledgeable on every aspect of supported product. Comply with all company and call center policies and procedures. Job Requirements: Strong organization and time management skills Ability to read, write, speak and understand English Proficiency with PCs, Microsoft Windows and general intranet navigation Strong communication skills Advanced knowledge/experience of internet/phone operations and/or telecommunications call center Ability to handle multiple tasks Excellent interpersonal skills Job Details: Company: Spectrum Vacancy Type: Full Time Job Location: El Paso, TX, US Application Deadline: N/A Apply Here vacancyoptions.com
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