Job Description: As a Retail Manager you’re responsible for all areas of your business. You inspire your team day in day out to deliver a world class customer experience, putting the consumer at the centre of everything you do, enabling you to drive sales and achieve your business targets. Leading a MAC Store requires a diverse set of skills and as a Retail Manager you’re a master of all of them. In the stores fast paced, dynamic environment you exhibit composure as you learn from each new challenge. You will build and develop high performing teams of unique individuals who deliver industry leading artistry and customer experience bringing to life the MAC credo of all races, all sexes, all ages. Job Responsibilities: Encourage team to seek and continuously develop knowledge of competitor activity and local market conditions, with the purpose of making appropriate and innovative recommendations to drive the business. Develop and drive up to date knowledge of our product with teams in order to ensure we deliver an industry leading experience and the product meets the customer’s needs. Lead a sales force that deliver the ultimate MAC experience to deliver brand loyalty. Plan and co-ordinate your resource levels to optimise service, sales and profitability. Drive a culture where effective feedback and coaching is given daily. Conduct monthly reviews to communicate objectives, set goals and measure progress. Develop your Managers to ensure that the business expectations are consistently delivered. Effectively plan and implement a local Marketing & Events Plan is in place aligned to Retailer activity. Lead appropriately to ensure stock loss meets company and store targets, ensuring a complete and accurate cycle count and physical inventory as required. Ensure all team members are inspired to carry out their job role through training, coaching and follow up. Encourage teams to identify trends and make suggestions to enhance product performance. Execute the Brand Strategy, ensuring an effective local plan is alive for your store and team. Ensure the effective management of all operational aspects of your store. Ensure teams are adequately trained and competent to process sales through the till systems, ensuring transactions are managed with due care and attention, in line with company policy and procedures. Motivate and drive your team to achieve performance targets through the use of sales targets, bonus incentives, performance management and regular team meetings. Respond to business trends and external factors to recommend changes needed to capitalise on opportunities to maximise sales. Work in partnership with Education Teams ensure that artistry skills, product knowledge and certification enables your business at all times. Develop and coach your team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalise each experience. Set, communicate and review sales targets and goals, in order for performance to be monitored and managed. Recruit, induct, retain and develop your team to enhance the expectations and values of MAC, in order to deliver business targets. Ensure that the store standards are maintained to an excellent level Create a world class shopping environment which exceeds our customers’ needs and expectations through sales and artistry. Job Requirements: Inspirational Leader Excellent communication, organisational, prioritisation and delegation skills Motivational, positive & confident Commercial approach, experienced in a fast paced service led environment Know how to create a real buzz around sales and artistry to get your team delivering their targets Job Details: Company: Estée Lauder Vacancy Type: Full Time Job Location: Bluewater, England, United Kingdom Application Deadline: N/A Apply Here vacancyoptions.com
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