Job Description: As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise. Job Responsibilities: Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them Complete transactions accurately and efficiently while engaging customers in appropriate conversation Greet every customer with eye contact and smile in your authentic way Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience Job Requirements: Retail experience preferred Excellent communication skills Must possess a welcoming and helpful attitude toward customers and other team members Willing to cross-train and work in other areas of the store, as needed Able to think quickly on the spot to answer customer questions Able to stay calm when customers are stressed or upset Cash handling experience preferred Basic computer skills Job Details: Company: The Exchange Vacancy Type: Full Time Job Location: Dodge, NE Application Deadline: N/A Apply Here vacancyoptions.com
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