Job Description: We’re proud of our homes in the north, with our Customer Service Advisors based at either Manchester or Newcastle. Fancy being part of the action? Full and part-time opportunities are available, as are various shift patterns. You'll handle a diverse range of contacts from customers in every corner of the globe, playing a crucial role in helping us to connect Britain with the world, and the world with Britain. From answering queries, and creating and changing bookings, every contact is different. You'll encounter a huge variety of customer situations, with every day bringing something new. Whether dealing with first-time BA customers, or the much-loved frequent-flying members of our Executive Club [link], you'll aim to delight each one in a way that feels good to you. We'll empower you with the freedom to find the best solution for the customer using your knowledge of our vast network and world-class products. Job Requirements: Strong, clear and effective communication skills so you exceed customer expectations A genuine interest in travel and keen to acquire knowledge of our great destinations, our systems and our airline The right to live and work in the UK without sponsorship from British Airways An ability to build rapport through various mediums and identify products and services that meet and exceed customer expectations An ability to professionally handle multi-channel customer contacts, promote the BA brand, products and services, providing a high level of service and achieve first contact resolution A genuine passion for helping people Ambition to succeed at any challenge A desire to go above and beyond for our customers Proven experience of providing excellent customer service, preferably through a variety of different platforms Flexible and adaptable, open to change and new ways of working, with a positive can-do attitude PC literate and capable of operating new systems with confidence and accuracy Educated to GCSE level or equivalent Articulate with good use of the English language Job Details: Company: British Airways Vacancy Type: Part Time Job Location: Newcastle upon Tyne, England, United Kingdom Application Deadline: N/A Apply Here vacancyoptions.com
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