Job Description: The post-holder will deliver effective, quality-driven first line service to customers, clients and stakeholders at the British Council Riyadh, ensuring the customers receive the information and services they need in a friendly, professional, efficient and responsive environment. They will understand the English Language needs of prospective Adult and Young Learner students and provide effective and persuasive guidance regarding their British Council study pathway, in order to support the achievement of Teaching Centre registration targets. Job Responsibilities: Phoning students to update them on information and services as well as running telephone surveys as requested. To help with placement testing setup by: Preparing all rooms as required Preparing the number cards Welcoming the customers at the front office and help them to choose the correct option from the queuing system Calls the waiting list customers To assist TC, exams and CS with display work To help when necessary to give publicity materials Preparing the waiting area and placement tests area To deliver high standards of customer care by: Monitore the waiting area Directing customers to the placment test classes Storing tests in a tidy fashion Respond to all F2F, phone and emails enquiries in a positive and professional manner in accordance with the British Council Customer Service Standards and Policies, as outlined in the Customer Management Framework. Directing Customers enquiries to the right person Assisting with queries as required Keeping the waiting area tidy Checking the waiting area equipment To ensure the smooth day-to-day running of practical aspects of the customer service by: Photocopying material Job Requirements: Threshold requirements: Assessment stage Passport requirements/ Right to work in country A connected and trusted UK in a more connected and trusted world. Job Details: Company: British Council Vacancy Type: Full Time Job Location: Durban, KwaZulu-Natal, South Africa Application Deadline: N/A Apply Here vacancyoptions.com
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