Job Description: As a member of the Ons-Site Digital team, the Manager, Guest Services will define roadmap, products & features, and deliver improvements to the guest experience when planning, arriving, and experiencing services on property. This means setting strategy, developing roadmap, defining requirements, and managing build-out & go-to-market of experiences.These products & features will need to work seamlessly across public spaces, guestrooms, and various outlets where customers experience property services & amenities. This individual will strive to make Marriott International’s property digital experience so good across the portfolio that guests keeping coming back as much for the digital experience as they do for the world-class hotel brands and on-property associates. Job Responsibilities: Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, content editorial for on-time delivery; Create concise, compelling content and business case to present and sell concepts through to senior management; Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives; Develop products and services that deliver innovative experiences and at the same time remove frictions from the process; Define new product feature epics and stories working collaboratively with business, design and engineering teams to ensure delivery of product vision and roadmap; Help define product initiatives for new features and optimizations of existing ones, and incorporate them into product roadmaps; Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those; Perform multi-variate tests to validate new ideas and features Enable the cross-functional team to work efficiently to quickly prototype and seek customer feedback to validate ideas Demonstrate management skills and leadership through hard lines and dotted lines and foster a team spirit and a highly collaborative environment. Serve as a cross-functional leader to collaborate with design, engineering and line of business teams to drive new product initiatives Collaborates with senior business stakeholders to understand the business goals. Ensure that the roadmap delivers great business value in addition to ever improving the customer experience; responsible for the quality and outcomes of the experiences shipped. Job Requirements: Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features 5+ years Digital experience; must have experience and fluency with technical solutions, and the broader Consumer Digital landscape 3+ years Product Management experience; portion of that experience leading or managing consumer-facing products or features Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups Entrepreneurial, startup attitude in a big company setting, self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes Ideal candidate will have acquired a technical background, in product development / engineering as well as experience working in/around guest service environments Ideal candidate will have understanding & familiarity with technologies and solutions that enable digital experiences in a physical setting for retail, hospitality, and/or amusement/entertainment: access control, keyless, contactless & mobile payments, point-of-sale, property management, proximity & beacons, Bluetooth Low Energy (BLE) etc. Ideal candidate will be familiar with and have worked in a scaled agile development environment, SAFe and variants Ideal candidate will be familiar with Adobe Analytics / Omniture and mobile analytics to support data-driven product and feature measurement, performance, and iteration Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Bethesda, MD, US Application Deadline: N/A Apply Here vacancyoptions.com
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