Job Description: The Sr Director, Business Process is a key member of the Experience Design team within the Business Transformation Office (BTO), reporting directly to the VP of Experience Design. The position is primarily responsible for establishing the company’s first business process team and center of excellence to support the delivery and adoption of the Marriott Growth Platform (MGP) program. MGP is a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate MGP through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role, as part of the BTO will provide the central orchestration and guidance on how business process design is approached and executed across the organization to drive consistency, integration and value. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as the ability to work and collaborate across teams and disciplines. Job Responsibilities: Inform and/or update executives, peers, and subordinates on relevant information in a timely manner Manage time effectively and conduct activities in an organized manner Perform other reasonable duties as assigned by manager Drive adoption and adherence of the business process related methods and tools across the organization Ensure a holistic/E2E view of the enterprise business processes (L0/L1) Coach process owners within discipline teams Design, develop and maintain business process documentations that will be used as reference for preparing test cases, change management, training, process outlines, flowcharts, and implementation procedures Present ideas, expectations, and information in a concise, organized manner Manage group or interpersonal conflict Conduct internal controls testing and consult with stakeholders, helping them to understand opportunities for improvement Lead by example demonstrating self-confidence, energy, and enthusiasm Lead the development of Marriott’s cross-discipline business process architecture Establish foundational end-to-end business processes focused first on areas most impacted by MGP Conduct cross-discipline process discovery and design workshops to document current and future state business processes Bring business process expertise to the organization Provide common templates, access to best practices, process modelling tools to drive documentation consistency (e.g., standard level of detail) Define and maintain an enterprise-wide process framework and standards Job Requirements: Change + Ambiguity: Able to lead the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations. Problem Solving: Prior consulting experience focused on diagnosis and development of recommendations to solve complex business problems Experience in end-to-end process design and architecture Leading + Execution: Proven track record of planning and executing strategic projects and initiatives in operations; deep project management skillset 4-year degree from an accredited university in Business Administration, Computer Science, Engineering or related discipline 10+ years of related working experience, and 3-5 years of experience on BPM implementation using vendor solution Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Bethesda, MD, US Application Deadline: N/A Apply Here vacancyoptions.com
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