Job Description: Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Job Responsibilities: Attends and facilitates pre-planning visits to establish consistent customer communication. Greets site clients and escorts overnight guests to their rooms Provides accurate, complete and effective turnover to Event Management Up-sells products and services, with the ability to bring the sale to closure Partners with the Sales Office to book group events within the group booking parameters. Represents sales department at staff meetings and stand up meetings and reports out on sales activity. Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives) Gets involved in community-based organizations in order to position property for group/catering sales opportunities. Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives) Coordinates and plans all Familiarization Tours (FAM) t and in-market customer events. Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed. Understands competitor’s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit Works collaboratively with off-property sales channels (e.g.,. Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative. Handles event planning aspects prior to the business turning over for business booked in advance (e.g.,> 3 years out). Acts as Personal Concierge to client while on site to help coordinate any special requests. Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.). Partners with account/selling manager to develop creative aspects of site visit Provides after-hours entertaining for customers Assists with selling, implementation and follow-through of group sales promotions. Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals. Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests as well as group planners Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Meets with walk-in clients and qualifies lead for account/sales manager. Develops site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting Entertains customers by showing them the property and key locations surrounding the property Builds and strengthens relationships with existing and new customers to enable future bookings. Assists with all transportation requests for sites and meets client upon arrival. Job Requirements: High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Bloomington, MN, US Application Deadline: N/A Apply Here vacancyoptions.com
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