Job Description: Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Market Area’s Sales and Marketing Plan in order to improve revenue quality through price and service decisions. Job Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Supervises activities of the Sales and Retention Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals. Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel. Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base. Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Market Area Management Team to help resolve unique customer issues. Manages the Market Area’s proactive account retention program and assigns retention responsibility to the appropriate Account Managers. Maintains and reinforces the corporate retention strategy and design with the Retention Team. Works with the Market Area Sales Manager to communicate and effectively manage the Market Area’s price increase strategies including meeting price increase goals. Effectively manages, maintains and ensures the use of Waste Management sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Provides expert industry knowledge and interpretation of regulations to retention team and customers. Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded. Interviews and recruits qualified candidates for retention positions. Ensures entire Retention Representative Team is well trained in the use of these tools. Analyzes lost business trends and recommends corrective actions. Job Requirements: Education: Bachelor’s Degree (accredited), or in lieu of degree, High School or GED (accredited) and five (5) years of business-to-business sales. Experience: Two (2) years business-to-business sales and three (3) years business-to-business sales management (in addition to education requirement). Applicable experience may be substituted for education requirements. This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or district's requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval. Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices. Job Details: Company: Waste Management Vacancy Type: Full Time Job Location: Sacramento, CA, US Application Deadline: N/A Apply Here vacancyoptions.com
Latest Job Vacancies in the USA, UK and Worldwide
