Job Description: The Full Time Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Assistance Rep will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Job Responsibilities: Understand and communicate rental terms and conditions, vehicle features and other services Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Clean vehicle interior and exterior by hand or by operating washing equipment when needed Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance May sell optional protection products, upgrades, fuel options and other additional equipment Meet and greet customers in a friendly and timely manner Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Provide directions and general assistance Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Perform miscellaneous and backup duties job-related duties as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Job Requirements: Must be at least 18 years old No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be able to read, write, speak and understand English Must have at least 1 year prior customer service, retail or administrative support experience Must have a valid drivers license with no more than 1 moving violation and/or at-fault accident on driving record in the past 3 years High school diploma or GED equivalent required Job Details: Company: Enterprise Rent-A-Car Vacancy Type: Full Time Job Location: Sarasota, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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