Job Description: The Customer Contact Center is growing our Virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience. It is Allstate’s goal to support our customers how, when and where they want to be served. The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business need. Evening and Saturday hours are required. We have very targeted service and sales goals to drive excellence in our interaction with our customers to drive consistent customer satisfaction. Signing up new customers and servicing existing customers will be in scope for this position. The Customer Service Representative is an extension of our Allstate Agencies and Allstate.com. In this role you will create an exceptional customer experience through handling inbound customer service calls and internal call transfers for cross sale opportunities, which contributes to improved customer satisfaction and retention. Allstate will support maintaining Insurance license to include continuing education requirements. Job Responsibilities: Answer customer inquiries that require an agent’s license on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records. Demonstrate accuracy in processing changes to customer policies based on the information provided. Ensure first call resolution and customer satisfaction on all transactions. Support our Customers by delivering an effortless and personalized experience Work in a dynamic “virtual’ environment Active listening, showing interest, compassion and displaying empathy for the customer. Be available, present and actively ready to receive calls without distractions Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention, applying effective selling and influencing techniques. Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests. Ensure internet service and connections are in working order at all times Job Requirements: Strong ability to troubleshoot at home technical issues Excellent listening and communication skills (both oral and written) Previous call center experience a plus High School diploma or GED required, all education and experience will be considered Minimum of 1 year customer service experience Experience in work from home environment a plus Intermediate to Advanced computer skills including keyboard proficiency Flexibility with changes to business requirements (ie: shift and weekend work schedules) Job Details: Company: Allstate Financial Services, LLC Vacancy Type: Full Time Job Location: Charlotte, NC, US Application Deadline: N/A Apply Here vacancyoptions.com
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