Job Description: As a Customer Service Consultant in our telephone-based Contact Centre team you’ll spend your time helping people when they call the bank. You’ll be there to find out exactly what our customers needs are by listening and building relationships. Job Responsibilities: Feel what customers feel - By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us. Look for better - Customers want to speak to friendly, helpful people when they call their bank. You’ll be able to find out exactly what our Customer’s needs are by listening to them and building good relationships, always looking to be better for each customer. Say it straight - You’ll be there to give customers clear information and advice. There are no scripts, no jargon and no unachievable targets. You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer. Do what matters - Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways . Job Details: Company: TSB Bank Vacancy Type: Full Time Job Location: Swansea, Wales, UK Application Deadline: N/A Apply Here vacancyoptions.com
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