Job Description: Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working in multiple environments including both indoors, outdoors, and offsite (“home”) delivery of vehicles. The Customer Specialist- Alternative Delivery will also focus on the facilitation of paperwork and post-sale processing. The Customer Specialist-Alternative Delivery will also perform vehicle condition verifications and prepare the vehicles for delivery. Job Responsibilities: Maintain a working knowledge of available financing options, titles and extended service policies. Provide customer service to customers by complying with CarMax procedures, including, but not limited to: processing Home Deliveries, listening to and answering customer questions and explaining paperwork process. Interact with customers, other associates and team members to provide outstanding internal and external customer service. Adhere to all CarMax policies and procedures. Follow and execute strategies to achieve store’s sales budgets. Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection. Facilitate the completion of Home Delivery sales transactions Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis Perform various administrative and clerical duties, including, but not limited to: Document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags. Present appraisal offers to customers Perform various Business Office tasks, including, but not limited to: Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales. Present and/or confirm MaxCare and finance decisions Drive vehicles to and from various locations as requested by supervisor. Process paperwork associated with retail vehicle sales. Adhere to the Customer Specialist- Alternative Delivery training timeline. Job Requirements: Flexibility to work at multiple locations and deliver vehicles offsite Successful completion of all assessments. Demonstrate exceptional communication skills and attention to detail Lift objects that weigh as much as 25 lbs. Demonstrate active listening skills. Complete all formats of job related training. Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy. Flexible to work in an indoor/outdoor environment, ability to walk or stand for long periods of time and be able to work in any inclement weather for several hours. Use miscellaneous computer programs, demonstrating intermediate PC skills. Read, interpret, and transcribe data in order to maintain accurate records. Meet or exceed CarMax guidelines for customer satisfaction. Perform multiple duties in a high energy, fast-paced working environment. Job Details: Company: CarMax Vacancy Type: Full Time Job Location: Raleigh, NC, US Application Deadline: N/A Apply Here vacancyoptions.com
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