Job Description: We’re proud of our homes in the north, with our Customer Service Advisors based at either Manchester or Newcastle. Fancy being part of the action? Full and part-time opportunities are available, as are various shift patterns. You'll handle a diverse range of contacts from customers in every corner of the globe, playing a crucial role in helping us to connect Britain with the world, and the world with Britain. From answering queries, and creating and changing bookings, every contact is different. You'll encounter a huge variety of customer situations, with every day bringing something new. Whether dealing with first-time BA customers, or the much-loved frequent-flying members of our Executive Club [link], you'll aim to delight each one in a way that feels good to you. We'll empower you with the freedom to find the best solution for the customer using your knowledge of our vast network and world-class products. Job Requirements: An ability to professionally handle multi-channel customer contacts, promote the BA brand, products and services, providing a high level of service and achieve first contact resolution Strong, clear and effective communication skills so you exceed customer expectations Empathetic and able to put yourself in the customer’s shoes Flexible and adaptable, open to change and new ways of working, with a positive can-do attitude A genuine interest in travel and keen to acquire knowledge of our great destinations, our systems and our airline A team player who is resilient, proactive and self-confident Articulate with good use of the English language PC literate and capable of operating new systems with confidence and accuracy Educated to GCSE level or equivalent Proven experience of providing excellent customer service, preferably through a variety of different platforms An ability to build rapport through various mediums and identify products and services that meet and exceed customer expectations Job Details: Company: British Airways Vacancy Type: Full Time Job Location: Greater Manchester, England, UK Application Deadline: N/A Apply Here vacancyoptions.com
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