Job Description: We are seeking a self-motivated qualified professional to join our Technical/Developer Support team who has experience in troubleshooting software used in energy, security, industrial and commercial automation industry. Experience or knowledge of Niagara/Sedona Frameworks will be a plus but not a must, training will be provided. Job Responsibilities: Provide Niagara Developer support. Assist developers in design of appliances and custom applications. Tasks involve reviewing customer code to ensure compliance with Niagara standards and practices. Help developers learn and use Niagara APIs to create the best possible design. Create, edit and review technical documentation for new releases and new products. Create and review knowledgebase content. Provide technical and developer support via phone, e-mail and remote access/diagnostics for Niagara based hardware and software solutions. Manage priorities and document all support inquiries in the Customer Relationship Management (CRM) database in a clear and concise manor. Follow up to ensure issue resolution and customer satisfaction. Perform root cause analysis on support incidents. Identify and document issues and trends. Apply software maintenance releases and updates for customers via remote access. Job Requirements: Knowledge of open industrial and commercial controls communication protocols Troubleshooting experience involving Microsoft Windows products, Linux and TCP/IP Networking Bachelor’s degree Experience designing and/or developing commercial or industrial controls applications Experience with direct customer interaction Experience with Niagara Framework a plus Web site design Experience with mark-up languages, HTML or XML SQL database experience Job Details: Company: Honeywell Vacancy Type: Full Time Job Location: Richmond, VA, US Application Deadline: N/A Apply Here vacancyoptions.com
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