Aafes Careers – CUST EXPERIENCE ASSOCIATE

Website The Exchange

Job Description:

As a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You’ll know which products will meet customer’s needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

Job Responsibilities:

  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
  • Greet every customer with eye contact and smile in your authentic way
  • Ensure customers have an extraordinary experience while shopping

Job Requirements:

  • Able to share brand knowledge
  • Able to learn and adapt to current technology needs
  • Basic computer skills
  • Able to think quickly on the spot to answer customer questions
  • Excellent communication skills
  • Excellent attention to detail
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Willing to cross-train and work in other areas of the store, as needed
  • Able to take initiative
  • Previous Convenience Store/Gas Station experience preferred

Job Details:

Company: The Exchange

Vacancy Type:  Full Time

Job Location: Florida, NY

Application Deadline: N/A

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