Aafes Exchange Jobs – Customer Experience Associate

Job Description:

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.

Job Responsibilities:

• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Greet every customer with eye contact and smile in your authentic way
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience

Job Requirements:

• Retail experience preferred
• Excellent communication skills
• Must possess a welcoming and helpful attitude toward customers and other team members
• Willing to cross-train and work in other areas of the store, as needed
• Able to think quickly on the spot to answer customer questions
• Able to stay calm when customers are stressed or upset
• Cash handling experience preferred
• Basic computer skills

Job Details:

Company: The Exchange

Vacancy Type: Full Time

Job Location: Dodge, NE

Application Deadline: N/A

Apply Here

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