Aarons Application – Customer Accounts Advisor

Website Aaron's, Inc

Job Description:

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

Job Responsibilities:

  • Load, secure and protect product in company vehicle
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Safely operate company vehicle
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Assist with merchandise returns and guest deliveries as directed by management
  • Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Assist the Sales Team as needed
  • Any reasonable duties requested by management
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
  • Sell customers on the benefits of timely lease agreement renewal payments

Job Requirements:

  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Uphold the Aaron’s Brand and protect company assets
  • High School diploma or equivalent preferred
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Excellent interpersonal and communication skills
  • Proper telephone etiquette
  • Two years of retail/customer service experience preferred
  • Maintain a professional appearance
  • United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proficient computer skills
  • Ability to work schedule of hours varying from 8 am to 9 pm

Job Details:

Company:  Aaron’s, Inc

Vacancy Type:  Full Time

Job Location: Memphis, TN, US

Application Deadline: N/A

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