Aarons Application – Customer Accounts Advisor

Job Description:

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

Job Responsibilities:

• Load, secure and protect product in company vehicle
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Safely operate company vehicle
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Assist with merchandise returns and guest deliveries as directed by management
• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist the Sales Team as needed
• Any reasonable duties requested by management
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments

Job Requirements:

• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Uphold the Aaron’s Brand and protect company assets
• High School diploma or equivalent preferred
• Must meet DOT requirements to obtain certification in required states (United States)
• Excellent interpersonal and communication skills
• Proper telephone etiquette
• Two years of retail/customer service experience preferred
• Maintain a professional appearance
• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proficient computer skills
• Ability to work schedule of hours varying from 8 am to 9 pm

Job Details:

Company:  Aaron’s, Inc

Vacancy Type:  Full Time

Job Location: Memphis, TN, US

Application Deadline: N/A

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