Saturday , September 23 2023

Aarons Jobs – Customer Accounts Manager

Website Aaron's, Inc

Job Description:

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

Job Responsibilities:

  • Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Update customers information and maintain accuracy
  • Load, secure and protect product in company vehicle
  • Any other reasonable duties requested by management
  • Second up to the General Manager
  • Maintain customers contact over the phone and through home visits
  • Clean and certify merchandise in the cleaning station for all merchandise personally returned
  • Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
  • Build authentic customer relationships to support customers in their ownership goals and drive sales
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
  • Contact customers who have not renewed merchandise agreements
  • Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Job Requirements:

  • Two years of college or two years of previous management experience preferred
  • Must meet DOT requirements to obtain certification in required states (United States)
  • United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
  • Proper telephone etiquette
  • Excellent interpersonal and communication skills
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Maintain a professional appearance
  • Uphold the Aaron’s Brand and protect company assets
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Proficient computer skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • High School diploma or equivalent preferred

Job Details:

Company:  Aaron’s, Inc

Vacancy Type:  Full Time

Job Location: Weslaco, TX, US

Application Deadline: N/A

Apply Here