Aarons Jobs – Customer Accounts Manager

Job Description:

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

Job Responsibilities:

• Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Safely operate company vehicle
• Assist the Sales Team as needed
• Update customers information and maintain accuracy
• Load, secure and protect product in company vehicle
• Any other reasonable duties requested by management
• Second up to the General Manager
• Maintain customers contact over the phone and through home visits
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Contact customers who have not renewed merchandise agreements
• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Job Requirements:

• Two years of college or two years of previous management experience preferred
• Must meet DOT requirements to obtain certification in required states (United States)
• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Proper telephone etiquette
• Excellent interpersonal and communication skills
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Maintain a professional appearance
• Uphold the Aaron’s Brand and protect company assets
• Ability to work schedule of hours varying from 8 am to 9 pm
• Proficient computer skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• High School diploma or equivalent preferred

Job Details:

Company:  Aaron’s, Inc

Vacancy Type:  Full Time

Job Location: Weslaco, TX, US

Application Deadline: N/A

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