Aetna Hiring – EAP Clinical Counselor

Job Description:

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

Job Responsibilities:

• Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problems
• Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the member’s theory of change.
• Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs
• Maintain current independent clinical licensure in good standing, meet all licensure requirements within state guidelines and seek professional development
• Provides telephone triage, crisis intervention and related services.
• Can be stand alone or on-going sessions
• Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care
• Assesses member’s immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.
• Assists members with linkage to resources to aid in the alleviation of stressors
  Responsible for provision of telephone-based consultation, counseling and informational services to members.
• Can consist of individual, joint or family sessions
• Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns.
• Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
• Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
• Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases
• Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.

Job Requirements:

• Strong computer and literacy skills required
• Experience in handling mental health and psychiatric care, family situations, and relationship concerns required
• Licensure: Valid independent professional licensure to practice per state regulations in one or more is required: LPC, LMFT, LCSW, LMHC or Clinical Psychologist
• 1+ year of crisis intervention skills required
• Experience in facilitating patient/client positive behavioral change required
• Current valid professional licensure to practice pre state regulations
• Ability to establish and maintain a high level of customer trust required
• Familiarity with brief therapy models and Motivational Interviewing preferred
• 1+ years of EAP, Behavioral Health or Social Services experience is preferred
• Call Center experience preferred
• Master’s degree in counseling profession

Job Details:

Company: Aetna

Vacancy Type:  Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here

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