Allstate Insurance Jobs – Field Auto Technical Adjuster

Website Allstate Financial Services, LLC

Job Description:

Under general supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual investigates auto damage claims, inspects automobile vehicle damage, writes damage repair estimates, negotiates moderately complex/ highly complex settlements with repair facilities and customers. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual’s own responsibilities, and managing the individual’s own workload. The individual also consistently meets band level behaviors, production, quality, cycle time and/or customer service goals.

Job Responsibilities:

  • Efficiently write or review accurate estimates and supplements based on photos/ video/ physical inspection
  • Efficiently review, reconcile, and negotiate with, repair facilities, customers and claimants
  • Combination of Field Physical and Virtual Inspections
  • Work in a team environment
  • Perform parts searches
  • Service the customer with empathy while delivering compassionate service by understanding and meeting the customer’s needs
  • Work multiple workstreams (Quick Foto Claims, Waivers, Virtual Assist, Tech Reviews, Total loss)

Job Requirements:

  • You have prior experience using an auto estimating program such as: CCC One, Audatex, or Mitchell
  • You have 18 months or more of Auto Estimating / Body Shop / Insurance experience”
  • You enjoy the ability to work independently starting your day from home, and potentially traveling to various locations to restore peoples’ lives through outstanding customer service
  • You are a high school or GED graduate!
  • You’re excited about solving problems and coming up with creative solutions
  • View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
  • You’re organized and able to multi-task in a fast-paced environment and able to handle multiple assignments to completion.
  • You’re an empathic, upbeat and friendly self-starter
  • Being bilingual and/or having prior military experience is a plus
  • You’re known for clear and professional communication – both written and verbal

Job Details:

Company:  Allstate Financial Services, LLC

Vacancy Type:  Full Time

Job Location: Sarasota, FL, US

Application Deadline: N/A

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