Altice Careers 2025 – Field Service Technician

Job Description:

Under general supervision the Broadband Technician (BBT) III installs, changes, repairs and disconnects cable services including residential and business video, data, telephone, and security. Performs troubleshooting at time of installation and on scheduled service calls from the bridger to the customer’s locations. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.

Job Responsibilities:

• Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
• Provides quality internal and external customer service surrounding the Company values
• Determines customer’s current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
• Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
• Uses small hand tools, power
• Completes work orders and other documentation on paper and/or by mobile device
• Maintains network integrity through preventive maintenance and home certifications.
• Utilizes network tools and troubleshooting knowledge to resolve network problems
• Resolves or escalates customer complaints, as appropriate
• Represents Company to collect payments and equipment; secures appropriate customer signatures
• Adheres to established maintenance windows for all outages
• Installs, tests and troubleshoots broadband residential or commercial services including video, data and telephone from tap to customer locations.
• Resolves issues at installation and on scheduled service call from customer’s locations to the bridger
• Installs, tests and troubleshoots commercial services including but not limited to hospitality video, Wi-Fi, and PRI and HPBX voice services
  Meets scheduled appointment windows

Job Requirements:

• Ability to prioritize and organize effectively
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Ability to communicate in person and by telephone
• Knowledge of basic electronics
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
• Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
• Bi-lingual proficiency preferred in some locations
• Knowledge of basic mathematics
• Ability to work while standing 50 – 70% of the time
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
• Ability to drive Company vehicle in a safe and responsible manner
• Ability to safely lift 75 pounds
• Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards
• Ability to work independently and with others
• Skill in using a Windows-based computer
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available.
• Minimum of 6 months of Broadband Tech II experience

Job Details:

Company:  Altice USA

Vacancy Type:  Full Time

Job Location: Auburn, CA, US

Application Deadline: N/A

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