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Website Altice USA
Job Description:
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Job Responsibilities:
Under general supervision the Broadband Technician (BBT) V repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer’s electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.
- Coaches and mentors other technical operations team members
- Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
- Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
- Serves as a mentor to other team members, providing instruction, support and direction
- Meets scheduled appointment windows
- Resolves or escalates customer complaints, as appropriate
- Maintains a unity gain network
- Performs all duties of Broadband Technician I, II, III and IV as necessary
- Determines customer’s current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
- Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
- Represents Company to collect payments and equipment; secures appropriate customer signatures
- Fulfills FCC-required network tests
- Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
Completes work orders and other documentation on paper or by mobile device - Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer’s electronic devices
- Maintains network integrity through preventive maintenance
- Troubleshoots and repairs the distribution network from headend to customer’s electronic devices
- Provides quality internal and external customer service reflecting the Company values
Job Requirements:
- Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
- Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds).
- Accommodation with 50-pound maximum lifting is available.
- Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
- Ability to communicate in person and by telephone
- Ability to safely lift 75 pounds
- Hand and finger dexterity to carry and to use tools and equipment as necessary
- Ability to work independently and with others
- Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards
- Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed
- Ability to work while standing 50 – 70% of the time
- Ability to prioritize and organize effectively
- Skill in using a Windows-based computer
- Knowledge of basic electronics
- Bi-lingual proficiency preferred in some locations
Qualification & Experience:
- BDS & BTS certification preferred
- Fiber repair and troubleshooting experience
- Minimum of 6 months BBT IV-OSP level experience preferred
- Experience working with ISP or “Hot Hands” for ISP
- Experience and/or knowledge of OSP Construction tasks
Job Details:
Company: Altice USA
Vacancy Type: Full Time
Job Location: Auburn, CA, US
Application Deadline: N/A
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