Altice Jobs in Plano – Indirect Sales Specialist

Job Description:

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

Job Responsibilities:

• Ensure all daily, weekly and monthly reports are completed in a proficient manner while verifying accuracy of content and adherence to company policies and procedures. Reports include but are not limited to: Daily sales reports, pending installs, cancels, days without sales, not done and no schedule and Pay in advance tracking.
• Making calls to customers to reschedule missed appointments
• Contacting customers sold by sales rep and filling out a QAA form to be reviewed by management
• Working out off a virtual mailbox assisting sales reps with the following: reschedules, address look ups, verifying if possible money owed (payment or equipment charges)
• Assists in training all new local coordinators
• Assigning leads to sales rep in RTR Portal System
• Setting up new hires in RTR Portal. (Sales App used by Direct Sales)
• Liaison for Business Analyst to develop local sales reports.
• Provides feedback to Order Entry on any sale made where accuracy or quality standards are not achieved.
• Answers incoming telephone calls, which may include customer calls, and routes calls to appropriate persons, departments, or takes messages.
• May solve minor customer problems.
• Uploading all paper sales made by rep in Sharepoint
• Issuing new build leads to sales reps that become available in IDA
• At the direction of local management, updates the dispatch “Go back” board and escalates install issues when necessary.
• May perform various administrative duties such as receiving and routing incoming mail and faxes, filing, and maintaining stationery and supply reorder levels.

Job Requirements:

• Ability to maintain highest degree of confidentiality and diplomacy.
• Basic knowledge, with proven experience, of Microsoft Excel, Word, SharePoint, RealTime results and PowerPoint
• High school diploma. Ability to perform mathematical calculations.
• Strong organizational skills and demonstrable logical skills.
• 4 or more years of administrative experience.
• Good oral and written communication skills.
• Must be flexible to work overtime on short notice.

Job Details:

Company:  Altice USA

Vacancy Type:  Full Time

Job Location: Plano, TX, US

Application Deadline: N/A

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