Job Description: Under general supervision the Field Service Technician installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations. Dual usage and knowledge of coaxial cable and fiber in certain communities. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs. Job Responsibilities: Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer selected locations. Utilizes network tools and troubleshooting knowledge to resolve network problems Represents Company to collect payments and equipment; secures appropriate customer signatures Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products Completes work orders and other documentation on paper and/or by mobile device Resolves issues at installation and on scheduled service call from customer's selected locations to tap Uses small hand tools, power tools, meters, and other test equipment Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle Meets scheduled appointment windows Adheres to established maintenance windows for all outages Maintains and secures Company truck and equipment Provides quality internal and external customer service surrounding the Company values Maintains network integrity through preventive maintenance and home certifications. Resolves or escalates customer complaints, as appropriate Job Requirements: Ability to work while standing 50 - 70% of the time High School Diploma or equivalent Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting Skill in using a Windows-based computer Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters) Ability to safely lift 75 pounds Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires Knowledge of basic electronics Ability to prioritize and organize effectively Ability to drive Company vehicle in a safe and responsible manner Knowledge of basic mathematics Ability to communicate in person and by telephone Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available. Hand and finger dexterity to carry and to use tools and equipment as necessary Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds including equipment) Job Details: Company: Altice USA Vacancy Type: Full Time Job Location: St Joseph, MO, US Application Deadline: N/A Apply Here vacancyoptions.com
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