American Airlines Jobs Openings – Flight Service Administration Rep

Job Description:

Responsible for performing a wide variety of duties within Flight Service including transactions related to the administration for flight attendants such as payroll, leave of absence processes, family leave recodes and assisting with setting up training and travel to training.

Job Responsibilities:

  • Ability to handle a high volume of phone calls as well as interacting with a variety of departments including, but not limited to: flight attendants, various levels of management, and the union representing the flight attendants
  • Ability to document discussion records with accuracy and in a timely manner
  • Provide consistent and clear information to the customer and have the ability to understand issues presented on the phone and provide solutions in accordance with policy and procedure
  • Handle phone inquiries and perform a wide variety of duties related to scheduling Flight Attendant Administration duties in both the Semi-automated Business Research Environment (SABRE) and Crew Activity Tracking System (CATS)
  • Ability to understand and explain policies and procedures in accordance with the AA/APFA Joint Collective Bargaining Agreement

Job Requirements:

  • Ability to type 35 to 50 WPM as this position requires timely and accurate record keeping
  • Willing and able to work extra hours to meet operational needs
  • Willing and able to work rotating shifts, including weekends and holidays
  • Strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization
  • Knowledge of Microsoft Office
  • Knowledge in SABRE, DECS and RES
  • Ability to make independent decisions and collaborate with manager and team members
  • Experience working with a contract labor group and knowledge of the flight attendant JCBA
  • High school diploma or GED equivalency
  • Previous call center/contact center experience

Company:  American Airlines

Vacancy Type:  Internship

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

Apply Here