Job Description: This full-time, in-office position is based at our newly-renovated Dallas/Fort Worth Reservations Center, located at 4700 American Boulevard, Fort Worth, TX 76155. As a member of our Global Reservations organization, you will work together with fellow team members in multiple offices around the world, and deliver elevated sales and service to customers. Job Responsibilities: Work on a full-time basis, at a workstation Handle contacts from customers and gain their trust by providing solutions to their travel needs Master several weeks of fast-paced, intensive training on products, processes, policies and tools; and continue learning with recurrent training each year Work within a caring environment with a passion for culture and diversity with a strong sense of community, volunteer groups and support of various cause Generate revenue by selling tickets and related products/services Listen to the customers’ needs and proactively offer options Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding Offer a high level of customer service Be assigned performance goals and receive coaching towards continuous improvement On occasion, be offered voluntary overtime and required to work mandatory overtime Job Requirements: Will have a high school diploma or GED Equivalency Will be able to perform duties while remaining at a workstation for extended periods of time Are confident in using technology and navigating through multiple applications during a single call Are resourceful, skilled in problem-solving and are able to handle difficult/stressful situations Will be at least 18 years of age Can read, write, and fluently speak and understand the English language Have previous Reservations and/or Customer Service experience in a contact center environment Can work as scheduled and in accordance with the American Airlines Attendance policy Will concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service Are self-disciplined and accountable for performing job functions with minimal supervision Have previous Sales experience Job Details: Company: American Airlines Vacancy Type: Internship Job Location: Ft. Worth, TX, US Application Deadline: N/A Apply Here vacancyoptions.com
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