American Airlines Jobs Openings – Office Based Reservations Representative

Job Description:

This full-time, in-office position is based at our newly-renovated Dallas/Fort Worth Reservations Center, located at 4700 American Boulevard, Fort Worth, TX 76155. As a member of our Global Reservations organization, you will work together with fellow team members in multiple offices around the world, and deliver elevated sales and service to customers.

Job Responsibilities:

• Work on a full-time basis, at a workstation
• Handle contacts from customers and gain their trust by providing solutions to their travel needs
• Master several weeks of fast-paced, intensive training on products, processes, policies and tools; and continue learning with recurrent training each year
• Work within a caring environment with a passion for culture and diversity with a strong sense of community, volunteer groups and support of various cause
• Generate revenue by selling tickets and related products/services
• Listen to the customers’ needs and proactively offer options
• Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding
• Offer a high level of customer service
• Be assigned performance goals and receive coaching towards continuous improvement
• On occasion, be offered voluntary overtime and required to work mandatory overtime

Job Requirements:

• Will have a high school diploma or GED Equivalency
• Will be able to perform duties while remaining at a workstation for extended periods of time
• Are confident in using technology and navigating through multiple applications during a single call
• Are resourceful, skilled in problem-solving and are able to handle difficult/stressful situations
• Will be at least 18 years of age
• Can read, write, and fluently speak and understand the English language
• Have previous Reservations and/or Customer Service experience in a contact center environment
• Can work as scheduled and in accordance with the American Airlines Attendance policy
• Will concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
• Are self-disciplined and accountable for performing job functions with minimal supervision
• Have previous Sales experience

Job Details:

Company:  American Airlines

Vacancy Type:  Internship

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

Apply Here

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