
View All American Airlines Jobs American Airlines
Job Description:
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.
Job Responsibilities:
- Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
- Ability to work extra hours when there are operational needs
- Ability to work rotating shifts including weekends, holidays and days-off
- Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
- Creates an environment that cares for our frontline team members and celebrates the team successes
- Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
- Drives operational excellence
- Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
- Promotes an environment of mutual respect and trust between frontline team members
- Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
- Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Job Requirements:
- Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
- Ability to work under demanding operational conditions
- High School diploma or GED equivalency
- Knowledge of company policies and procedures and functional automation applications
- Ability to work independently as well as collaboratively
- Ability to use sound business judgment to resolve issues with internal and external customers
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
- Strong decision making skills
- 2 years experience leading others
- Previous airport customer service experience
- Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
- Ability to prioritize and execute with a sense of urgency and preciseness
Job Details:
Company: American Airlines
Vacancy Type: Full Time
Job Location: Miami, FL, US
Application Deadline: N/A
vacancyoptions.com