AA Jobs in Miami – Member Services Representative

Job Description:

  • This job is a member of the Credit Union Team within the American Airlines Credit Union.
  • Responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

Job Responsibilities:

  • Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations
  • Fosters a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
  • Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
  • Performs loan interviews, processing and disbursement activities, as assigned by manager
  • May work a rotating Saturday schedule depending on job location
  • Performs other duties as assigned
  • Opens new accounts, sells and processes Credit Union services for new and existing members
  • Posts deposits and processes loan payments
  • Processes various monetary transactions and maintains account information
  • Performs Notary Services as required
  • Creates and promotes positive name recognition for the Credit Union
  • Works with branch/department managers and leverages cross-selling opportunities
  • Researches member inquiries and provides solutions as required in a timely manner
  • Maintains awareness of all branch functions and duties to provide proper support and coverage at all times

Job Requirements:

  • Ability to interact professionally with all employees and members
  • Ability to speak, read, and write Spanish is a plus
  • Ability to work independently and with minimal supervision
  • Ability to perform basic math calculations and analyze data
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
  • Ability to sit and/or stand for extended periods of time
  • Ability to work varying schedules, including evenings and weekends
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must have an acceptable credit history, which will be verified
  • Ability to exercise excellent member service skills
  • Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
  • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to pass applicable American Airlines pre-hire compliance checks

Job Details:

Company:  American Airlines

Vacancy Type:  Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

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