Job Description: The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Job Responsibilities: Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Provides for safe travel. Meets and dispatches aircraft within established times. Protects company property and revenue. Responds and assists during security and emergency situations. May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers. Follows internal/external policies and procedures. Uses organizational skills to perform multiple tasks within a limited time period. May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions. Interprets government rules and requirements for domestic and international travel or cargo shipments. Provides assistance to distressed passengers and customers. Is self-motivated and requires minimal supervision. Job Requirements: Applicable valid driver’s license as required by local authorities Previous face to face Customer Service experience Working knowledge of Sabre or any other Passenger Service System Working in a fast pace environment High school diploma or GED or international equivalent Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Bilingual language skills required in some locations Job Details: Company: American Airlines Vacancy Type: Full Time Job Location: Ft. Lauderdale, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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