American Airlines Careers – Office Based Reservations Representative

Job Description:

This full-time, in-office position is based at our Phoenix Reservations Center, located at 8140 South Hardy Drive, Tempe, AZ 85284. As a member of our Global Reservations organization, you will work together with fellow team members in multiple offices around the world, and deliver elevated sales and service to customers.

Successful Reservations Representatives care for people on life’s journey by connecting with customers and providing solutions to their travel needs.

Job Responsibilities:

• Work on a full-time basis, at a workstation
• Offer a high level of customer service
• Work within a caring environment with a passion for culture and diversity with a strong sense of community, volunteer groups and support of various cause
• Handle contacts from customers and gain their trust by providing solutions to their travel needs
• Be assigned performance goals and receive coaching towards continuous improvement
• On occasion, be offered voluntary overtime and required to work mandatory overtime
• Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding
• Master several weeks of fast-paced, intensive training on products, processes, policies and tools; and continue learning with recurrent training each year
• Generate revenue by selling tickets and related products/services
• Listen to the customers’ needs and proactively offer options

Job Requirements:

• Will have a high school diploma or GED Equivalency
• Will be able to perform duties while remaining at a workstation for extended periods of time
• Can work as scheduled and in accordance with the American Airlines Attendance policy
• Will be at least 18 years of age
• Will concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
• Are self-disciplined and accountable for performing job functions with minimal supervision
• Can read, write, and fluently speak and understand the English language

Job Details:

Company:  American Airlines

Vacancy Type:  Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

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