American Airlines Careers – Office Based Representative

Job Description:

This full-time, in-office position is based at our newly-renovated Phoenix Reservations Center, located at 4700 American Boulevard, Fort Worth, TX 76155. As a member of our Global Reservations organization, you will work together with fellow team members in multiple offices around the world, and deliver elevated sales and service to customers.

Successful Reservations Representatives care for people on life’s journey by connecting with customers and providing solutions to their travel needs.

Job Responsibilities:

  • Be assigned performance goals and receive coaching towards continuous improvement
  • Join at a starting rate of pay of $14.74 per hour
  • Accrue up to two (2) weeks vacation in the first year for use in the subsequent calendar year
  • Receive health benefit options including medical, dental, vision, prescription drug and other optional benefits
  • Be eligible for American Airlines team member travel privileges
  • Receive matching 401(k) plan up to 5.5% of eligible compensation after completing 1 year service
  • Work within a caring environment with a passion for culture and diversity with a strong sense of community, volunteer groups and support of various cause
  • Master several weeks of fast-paced, intensive training on products, processes, policies and tools; and continue learning with recurrent training each year
  • Handle contacts from customers and gain their trust by providing solutions to their travel needs
  • Generate revenue by selling tickets and related products/services
  • Offer a high level of customer service
  • Work on a full-time basis, at a workstation, on a PC with a headset; including weekends and holidays, and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding;
  • On occasion be offered voluntary overtime and required to work mandatory overtime

Job Requirements:

  • Will concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
  • Are self-disciplined and accountable for performing job functions with minimal supervision
  • Are resourceful, skilled in problem-solving and are able to handle difficult/stressful situations
  • Will be at least 18 years of age
  • Will have a high school diploma or GED Equivalency
  • Can read, write, and fluently speak and understand the English language
  • Will be able to perform duties while remaining at a workstation for extended periods of time
  • Can work as scheduled and in accordance with the American Airlines Attendance policy

Job Details:

Company:  American Airlines

Vacancy Type:  Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

Apply Here

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