Website American Airlines
Job Description:
This full-time, in-office position is based at our Raleigh-Durham Reservations Center, located at 500 Gregson Drive, Suite 100, Cary, NC 27511. As a member of our Global Reservations organization, you will work together with fellow team members in multiple offices around the world, and deliver elevated sales and service to customers.
Job Responsibilities:
- Offer a high level of customer service
- Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding
- Master several weeks of fast-paced, intensive training on products, processes, policies and tools; and continue learning with recurrent training each year
- Be assigned performance goals and receive coaching towards continuous improvement
- Listen to the customers’ needs and proactively offer options
- Work on a full-time basis, at a workstation
- On occasion, be offered voluntary overtime and required to work mandatory overtime
- Handle contacts from customers and gain their trust by providing solutions to their travel needs
- Generate revenue by selling tickets and related products/services
Job Requirements:
- Are resourceful, skilled in problem-solving and are able to handle difficult/stressful situations
- Can read, write, and fluently speak and understand the English language
- Will be able to perform duties while remaining at a workstation for extended periods of time
- Will concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
- Will be at least 18 years of age
- Will have a high school diploma or GED Equivalency
- Can work as scheduled and in accordance with the American Airlines Attendance policy
- Are self-disciplined and accountable for performing job functions with minimal supervision
Job Details:
Company: American Airlines
Vacancy Type: Full Time
Job Location: Greensboro, NC, US
Application Deadline: N/A
vacancyoptions.com