American Airlines Hiring – Customer Assistance Representative

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

• Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement
• Accepting and activating customers’ self-tagged baggage
• Performing clearance and verification of documents at kiosks
• Processing and completing credit card baggage transactions at kiosks
• Work shifts that include irregular and/or extended hours, weekends and holidays
• Queuing lines in ticket counter areas
• Assisting customers with self-service kiosk check-in and kiosk baggage processing
• Accepting, checking and tagging customers’ baggage at kiosks

Job Requirements:

• Previous face to face Customer Service experience
• Bilingual language skills may be required in some locations
• Working in a fast pace environment
• Applicable valid driver’s license as required by local authorities
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Read, write, fluently speak and understand the English language.
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
• Must be 18 years of age or older
• Working knowledge of Sabre or any other Passenger Service System
• Must be authorized to work in the U.S.
• High School diploma or GED or international equivalent
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Job Details:

Company:  American Airlines

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

Apply Here

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