Apple Careers 2021 – Apple Support College Program

Job Description:

As an Apple Support Advisor, you’ll support many of our popular products, form iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing extraordinary customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs. Your interaction will remind them that behind our great products are amazing people. We believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward.

Job Responsibilities:

You can multitask across systems and applications, work to resolve a variety of issues, and navigate a technical environment. You easily engage, explaining step-by-step solutions with compassionate understanding and an approach tailored to each individual customer. You’re dedicated to not only providing solutions, but also to crafting incredible customer experiences. If this sounds like you, you could be the next Apple Support College Advisor.

Job Requirements:

  • Effective time management including ability to multi-task, organize and prioritize
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
  • Teamwork mentality with aptitude for sharing expertise and appreciating feedback
  • Students must be enrolled at a participating university
  • 2.7 GPA preferred
  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Ability to research and grasp technical information across multiple tools while talking with customers
  • Potential for tailoring communication and style to differing audiences
  • Successfully complete initial training
  • Minimum typing speed of 40 WPM while in conversation with customers
  • Successful completion of a pre-employment assessment and background check
  • A quiet workspace, ergonomic chair, and desk
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • iOS, Smartphone, Tablet, PC or Mac experience

Job Details:

Company:  Apple

Vacancy Type:  Full Time

Job Location: Greensboro, NC, US

Application Deadline: N/A

Apply Here