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The WW Digital Channel Team drives the development of digital strategies across Apple channels. It is creating a consistent brand experience in the digital world, whether it is on a partner’s website or on global marketplaces or on social commerce. The WW Digital Channel Team serves as the center of expertise on eCommerce and will be instrumental in unlocking Apple’s potential in maximizing customer experience, brand presence and sales growth across digital channels.
We are seeking a motivated and entrepreneurial eCommerce CX Manager to join our growing business. This person will be responsible for the set up of Apple products and store on Amazon. The successful candidate must be high-energy, proactive, detail-oriented and able to thrive in a fast-moving, complex environment.
The Platform Publisher works closely with Editorial, Creative, Localisation and Production teams to manage, assemble, QA, and publish digital content assets across desktop, AppleTV, and mobile devices. An expert across our back-end content management systems (CMS) as well as our front-end client featuring apparatus, a Platform Publisher collaborates with local editorial to advise on what’s possible, test new approaches, and guide teams to successful solutions. With a unique view into many concurrent projects, an effective Publisher is able to provide a service akin to an air traffic controller, deploying current updates while simultaneously queuing up future initiatives. Thorough and robust Staging/QA efforts ensure our campaigns are timely and error-free and preserve a high-quality customer experience. Increasing organizational efficiency, and maintaining featuring accuracy, a Platform Publisher fills a key role in safeguarding the integrity of the Apple Media Products ecosystem.
- Closely manage the Search CX and Product Detail Page CX of the country making constant improvements to achieve business goals, add unique capabilities and achieve and exceed sales growth.
- Drive localised execution of global programmes
- Drive the CX (customer experience) and overall business roadmap for Apple’s Amazon business focused on growing sales while managing the optimal Apple CX.
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A