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Website British Airways
Job Description:
We’re proud of our homes in the north, with our Customer Service Advisors based at either Manchester or Newcastle. Fancy being part of the action? Full and part-time opportunities are available, as are various shift patterns.
You’ll handle a diverse range of contacts from customers in every corner of the globe, playing a crucial role in helping us to connect Britain with the world, and the world with Britain. From answering queries, and creating and changing bookings, every contact is different. You’ll encounter a huge variety of customer situations, with every day bringing something new.
Whether dealing with first-time BA customers, or the much-loved frequent-flying members of our Executive Club [link], you’ll aim to delight each one in a way that feels good to you. We’ll empower you with the freedom to find the best solution for the customer using your knowledge of our vast network and world-class products.
Job Requirements:
- An ability to professionally handle multi-channel customer contacts, promote the BA brand, products and services, providing a high level of service and achieve first contact resolution
- Strong, clear and effective communication skills so you exceed customer expectations
- Empathetic and able to put yourself in the customer’s shoes
- Flexible and adaptable, open to change and new ways of working, with a positive can-do attitude
- A genuine interest in travel and keen to acquire knowledge of our great destinations, our systems and our airline
- A team player who is resilient, proactive and self-confident
- Articulate with good use of the English language
- PC literate and capable of operating new systems with confidence and accuracy
- Educated to GCSE level or equivalent
- Proven experience of providing excellent customer service, preferably through a variety of different platforms
- An ability to build rapport through various mediums and identify products and services that meet and exceed customer expectations
Job Details:
Company: British Airways
Vacancy Type: Full Time
Job Location: Greater Manchester, England, UK
Application Deadline: N/A
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