Jobs in Barclays 2022 – Customer Service Advisor

Website Barclays

Job Description:

As a Barclays Customer Service Advisor you will be part of a dedicated team with an inclusive and knowledge exchanging culture. You will be the first point of contact for our customers, creating an exceptional client experience through a wide variety of inbound telephony calls. This is an exciting opportunity for you to develop client relationships and join the Wealth Management Client Services team at a time of growth.

Job Responsibilities:

  • Providing assistance by coaching, training and exchanging knowledge with less experienced colleagues
  • Recording client contact accurately on all applicable systems and responding to client requests in a timely and professional manner
  • Using genuine empathy to create an effortless service on inbound calls and taking responsibility for investigating and resolving client queries effectively
  • Being a financial coach by knowing our clients’ needs and how our products and services can help our clients now and in the future
  • Engaging with and helping High Net Worth clients via telephone or email communication, ensuring they receive an exceptional experience and service
  • Working pro-actively with Operations and other functions to resolve issues and mitigate errors
  • Ensuring clients are aware of all aspects of day to day banking including setting up payments and direct debits/ standing orders, cash transfers and foreign exchange

Job Requirements:

  • Excellent judgement and decision making skills to deal with complex client needs and confidence to take ownership of these
  • A positive approach with the capability to relate and adapt to a diverse range of personalities
  • Proven Customer Service experience with capability to provide an exceptional client experience
  • Effective negotiation and influencing skills
  • Excellent computer literacy and very competent keyboard skills
  • High levels of visual and aural concentration in order to locate and interpret screen based information whilst continuing dialogue with the client
  • Willingness to embrace a challenge in an evolving and changing environment
  • Exceptional communication skills, both written and verbal and excellent attention to detail

Job Details:

Company: Barclays

Vacancy Type:  Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

Apply Here