Bed Bath and Beyond Jobs – Customer Care Escalation Specialist

Website Bed Bath & Beyond

Job Description:

Provide a Noticeably Better Experience through relationship building and applying a solution-based approach. The ideal candidate will be proficient at using innovative and resourceful methods of problem solving to perform essential job responsibilities and provide expertise for resolving customer issues through email, phone, chat and social media channels.

Job Responsibilities:

  • Respond to posted content that encourages engagement with social community
  • The ability to communicate features and benefits of products to create sales
  • Navigate through multiple technological tools within the network environment
  • Provide telephone, internet chat and/or email support for incoming customer inquiries
  • Customer engagement through Social Media
  • Maintain quality and productivity requirements

Job Requirements:

  • Ability to show expertise in products
  • Strong computer skills; ability to operate multiple software applications and perform internet searches
  • Demonstrated computer proficiency including email, web applications and contact management software, Excel, Word, Outlook and database systems
  • Strong written communication skills; accurate spelling, grammar and sentence structure
  • The ability to research, assess and provide resolution to customer concerns
  • Excellent interpersonal and communication skills including quality service via phone, internet chat and/or email channels
  • Effective listening skills to recommend product and make suggestions for Gift Registry
  • Empathetic listening and a warm and caring telephone voice

Job Details:

Company:  Bed Bath & Beyond

Vacancy Type:  Full Time

Job Location: Ft. Lauderdale, FL, US

Application Deadline: N/A

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