Bestbuy Careers – Senior Consultant

Job Description:

The Best Buy Senior Consultant focuses on providing our customers with service, consultation, and basic design solutions. They have skilled expertise in building complex solutions across multiple product categories and services. Best Buy Senior Consultants meet our customers in their homes, in stores, or virtually. They are responsible for building a book of business to deliver personalized ongoing experiences for all Best Buy Brands.

Job Responsibilities:

• Supports projects from start to finish while acting as a liaison for the client.
• Connects customers with appropriate experts within the organization.
• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Builds client relationships and practices consistent follow-up within their personalized book of business to understand the client and their future needs or opportunities.
• Seamlessly incorporates knowledge across all categories to build broader, more impactful solutions.
• Maintains relationships with other employees across channels through coaching and supervision to ensure a smooth process with consultants.
• Coordinates “My Team” system for clients to see the project from initial vision and development to delivery and installation.
• Delivers solutions across every channel of Best Buy with a full understanding of all sales and transactional systems.
• Exercises relationship skills and adaptation when navigating between the customers’ home, retail stores, and virtual environments.
• Creates custom customer solutions and inspires confidence in the purchase decision.
• Manages the customer interaction from pre-call, to walk-through, to installation and post-sale follow up.
• Guides customers through complex solutions across multiple product categories and services in home, in-store, and virtually.

Qualification & Experience:

• 1 year of leadership experience in related field or Military leadership equivalent
• 2 year of experience in Client Relationship Management (CRM)
• 2 years of experience selling in specialty or premium product categories, luxury brands, and/or custom design environments
• No DUI/DWI or Reckless Driving violations in the past three years
• 1 year of experience building complex solutions in sales, customer service, or related fields
• No more than a combination of two moving violations/at-fault accidents within the past three years
• Must have a current, valid driver’s license
• Must be at least 21 years of age

Job Details:

Company: Best Buy

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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