Job Description: The Sprint Mobile Expert is responsible for delivering an end-to-end Sprint Experience across all aspects of the Sprint ecosystem. This role will achieve sales targets in units, revenue, margin, and solutions and ensures that no customers are ever left unversed or undeserved, providing velocity, full-service, and solutions support to customers. The Sprint Mobile Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations. They are Sprint and Best Buy certified in taking complex technology and making it simple for clients to understand and see unique value. When not actively working with a customer, the Sprint Mobile Expert will be responsible for building relationships, coaching and training with their store and surrounding stores, sharing their vast knowledge of the Sprint ecosystem with sales consultants throughout the store. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Job Responsibilities: Supports Sprint sales readiness to service customers throughout the day; primarily ensuring Sprint display maintenance and verifying in-store product assortment/pricing. Uses innovative customer engagement and creative sales techniques to increase sales of Sprint Ecosystem products throughout the store. Able to take complex technology and experiences and make it simple for customers and other employees. Coaches store employees to elevate knowledge of offerings and improves confidence in selling Sprint solutions to customers. Interacts with other Sprint Experts across the U.S. on best practices. Provides weekly insights and experiences, performance of the Sprint Experience, promotions, and sales best practices. Maintains a high level of product knowledge within new technology, mobile product, advanced experience zone product and across the Sprint ecosystem. Communicates general maintenance needs to Merchandise Team who will have primary responsibility daily for merchandise standards and cleanliness. Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. Engages customers using selling skills to complete sales, drive profitable growth and achieve their Sprint/individual goals with a focus on providing sales support in the department. Acts as trusted subject matter expert, brand advocate, and product champion for Sprint product assortment. Fields questions about product features and explains benefits to consumers to engage and excites them by showing how the right products can enrich their lives. Directs interaction and constant feedback on new and existing products, and customer engagement through calls and in person with Sprint partner and market teams. Job Requirements: Ability to work successfully as part of a team Ability to work a flexible schedule inclusive of holidays, nights and weekends Qualification & Experience: 1 year of experience in sales, customer service or related field Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services 1 year of sales experience 1 year experience working with consumer electronics products/services Job Details: Company: Best Buy Vacancy Type: Full Time Job Location: Birmingham, AL, US Application Deadline: N/A Apply Here vacancyoptions.com
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