Bt Careers 2025 – Senior Sales Account Manager

Job Description:

The Senior Sales Account Manager is responsible for representing BT at all levels across Central and Local Government in NI profitably retaining, developing and growing a portfolio of the largest and most complex existing customer accounts as well as developing new. You will be a proven hunter who will be required to build new and manage existing relationships for selected accounts. You must be an expert on the latest market trends within their business area and customer accounts and must be capable of building a detailed individual business plan to contribute to the functional strategy of the Sector. You will build “trusted advisor” relationships across the customer landscape and partner / supplier network, up to CxO level.

Job Responsibilities:

• Responsible for drawing on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers
• Accountable for developing successful, sustainable and profitable long-term relationship with the largest and most complex regional customers, to include responsibility for escalation management to appropriate level
• Define, develop and own key customer relationships and customer contact strategy
• Accountable for customer satisfaction improvements increasing Net Promoter score within the account
• To develop a strong understanding of the customer’s requirements and transformational roadmap ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it

Job Requirements:

• Expert in interpersonal and stakeholder manager skills; As client partner for our most significant accounts, engages at the most senior levels (CxO) with customers and draws together senior stakeholders from Enterprise for board-to-board customer conversations
• Strong commercial acumen and business understanding enabling achievement of profitable growth and retention results
• Highly effective written and verbal communication skills
• Ability to articulate winning account plans and translate into tangible sales activities, successfully engaging virtual teams
• Proven ability to develop and maintain an effective network of contacts and build relationships at senior levels of the customer/prospect organisation
• Expert level ability to influence and convince both external customers (to buy) and internal colleagues (both to support the sales process and address customer concerns in-life)

Job Details:

Company: BT

Vacancy Type:  Full Time

Job Location: Belfast, Northern Ireland, UK

Application Deadline: N/A

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