Carmax Employment – Customer Specialist

Job Description:

Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working in multiple environments including both indoors, outdoors, and offsite (“home”) delivery of vehicles. The Customer Specialist- Alternative Delivery will also focus on the facilitation of paperwork and post-sale processing. The Customer Specialist-Alternative Delivery will also perform vehicle condition verifications and prepare the vehicles for delivery.

Job Responsibilities:

  • Drive vehicles to and from various locations as requested by supervisor.
  • Adhere to all CarMax policies and procedures.
  • Adhere to the Customer Specialist- Alternative Delivery training timeline.
  • Process paperwork associated with retail vehicle sales.
  • Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection.
  • Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis
  • Present appraisal offers to customers
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards.
  • Prepare vehicles for delivery to customers.
  • Provide customer service to customers by complying with CarMax procedures, including, but not limited to: processing Home Deliveries, listening to and answering customer questions and explaining paperwork process.
  • Perform various Business Office tasks, including, but not limited to: Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales.
  • Perform various administrative and clerical duties, including, but not limited to: Document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
  • Facilitate the completion of Home Delivery sales transactions
  • Present and/or confirm MaxCare and finance decisions
  • Follow and execute strategies to achieve store’s sales budgets.
  • Maintain a working knowledge of available financing options, titles and extended service policies.
  • Interact with customers, other associates and team members to provide outstanding internal and external customer service.

Job Requirements:

  • Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental,
  • Health & Safety), and Standards of Professional Appearance.
  • Flexible to work in an indoor/outdoor environment, ability to walk or stand for long periods of time and be able to work in any inclement weather for several hours.
  • Meet or exceed CarMax guidelines for customer satisfaction.
  • Flexible work hours with shifts that may include nights, weekends, and holidays.
  • Demonstrate exceptional communication skills and attention to detail
  • Successful completion of all assessments.
  • Flexibility to work at multiple locations and deliver vehicles offsite
  • Demonstrate active listening skills.
  • Must possess a valid driver’s license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.
  • Perform multiple duties in a high energy, fast-paced working environment.
  • Lift objects that weigh as much as 25 lbs.
  • Use miscellaneous computer programs, demonstrating intermediate PC skills.
  • Read, interpret, and transcribe data in order to maintain accurate records.
  • Complete all formats of job related training.

Job Details:

Company:  CarMax

Vacancy Type:  Full Time

Job Location: Washington, DC, US

Application Deadline: N/A

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