Job Description: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Job Responsibilities: Close and invoice repair orders. Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. . Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). Collects service payments and manages cash including receiving and counting money. Accurately interview and document customer concerns. Assist Service/Customer Operators with incoming service calls when needed. Consult with customers regarding needed repairs. Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding. Create repair orders, and route work to technicians or mechanical associates. Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims. Job Requirements: Demonstrate exceptional interpersonal, communication, and customer service skills. Demonstrate exceptional telephone etiquette and active listening skills. Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. Meet or exceed CarMax guidelines for customer satisfaction. Read, interpret and transcribe data in order to maintain accurate records. Intermediate computer skills, including spreadsheet knowledge. Successfully work with associates in other departments within the store. Perform multiple duties in a high-energy, fast-paced working environment. Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. Stay current in CarMax provided training in all areas of the Service process. Job Details: Company: CarMax Vacancy Type: Part Time Job Location: Dallas, TX, US Application Deadline: N/A Apply Here vacancyoptions.com
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