Jobs at Carmax – Service/Customer Operator

Job Description:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Job Responsibilities:

  • Assist Customer Advisors/Service Consultants with customers when needed.
  • Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. ♦ Ensure the loaner log and dealer tags are always in compliance with audit requirements.
  • Contact customers with Repair Requests to schedule appointments
  • Provide written messages to the responsible party in a timely manner.
  • Complete reminder calls for customers scheduled for an appointment
  • Answer basic service department questions, schedule service appointments, route customers’ calls.
  • Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
  • File repair orders and all supporting documentation daily.
  • Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

Job Requirements:

  • Demonstrate exceptional telephone etiquette and active listening skills.
  • Intermediate computer skills including spreadsheet knowledge.
  • Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Maintain or exceed the CarMax guidelines for customer satisfaction.
  • Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
  • Read, interpret and transcribe data in order to maintain proper records.
  • Accountable to Associate 1 Competency Model
  • Execute Retail Service Standardized Work

Job Details:

Company:  CarMax

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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