Jobs at Carmax – Service Operator

Job Description:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Job Responsibilities:

• Answer basic service department questions, schedule service appointments, route customers’ calls. ♦ Provide written messages to the responsible party in a timely manner.
• Contact customers with Repair Requests to schedule appointments ♦ File repair orders and all supporting documentation daily.
• Assist Customer Advisors/Service Consultants with customers when needed.
• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. ♦ Ensure the loaner log and dealer tags are always in compliance with audit requirements.
• Complete reminder calls for customers scheduled for an appointment
• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

Job Requirements:

• Ability to work outdoors or in any inclement weather for several hours
• Speak and listen effectively when dealing with internal and external customers
• Flexible work hours with shifts that may include nights, weekends, holidays
• Requires walking, bending or standing for extended periods of time
• Read, interpret and transcribe data in order to maintain accurate records
• Multi-task in a high energy, fast-pace work environment
• Requires CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store)
• Complete CarMax provided training and attend scheduled meetings
• Pleasant but busy at times noisy sales floor
• Deliver exceptional customer service

Job Details:

Company:  CarMax

Vacancy Type:  Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

Apply Here

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