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Website CarMax
Job Description:
The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture.
Job Responsibilities:
- Displays financial responsibility through P&L management
- Resolves customer and associate issues
- Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
- Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
- Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
- Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
- Champions and implements both company and store initiatives for consistent execution and continuous improvement
- Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
- Manages daily store operations by interpreting, communicating and executing policies and procedures
- Interviews, hires, trains and promotes associates to support store operations and company growth
Job Requirements:
- Multi-task in a high energy, fast-paced work environment
- Speak, listen, and write effectively in dealings with customers and associates across departments
- Read, interpret, and transcribe data in order to maintain accurate records
- Make independent judgments regarding critical business decisions
- Identify business opportunities and suggest improvements
- 5+ years management experience, retail management experience preferred
- Completion of CarMax provided training
- Bachelor’s Degree a plus
- Intermediate PC skills
Job Details:
Company: CarMax
Vacancy Type: Full Time
Job Location: Tempe, AZ, US
Application Deadline: N/A
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