Carmax Careers 2021 – Customer Operator

Job Description:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Job Responsibilities:

  • Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
  • Contact customers with Repair Requests to schedule appointments
  • File repair orders and all supporting documentation daily.
  • Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
  • Ensure the loaner log and dealer tags are always in compliance with audit requirements.
  • Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
  • Assist Customer Advisors/Service Consultants with customers when needed.
  • Answer basic service department questions, schedule service appointments, route customers’ calls.
  • Provide written messages to the responsible party in a timely manner.
  • Complete reminder calls for customers scheduled for an appointment

Job Requirements:

  • Stay current in CarMax provided training in all areas of the Service process.
  • Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
  • Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
  • Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
  • Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper
  • Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
  • May require sitting or standing for extended periods of time.
  • Primarily indoor environment; may include working at times in noisy conditions.
  • Possess intermediate computer skills
  • Perform multiple duties in a high-energy, fast-paced working environment.
  • Successfully work with associates in other departments within the store.

Job Details:

Company:  CarMax

Vacancy Type:  Part Time

Job Location: Bakersfield, CA, US

Application Deadline: N/A

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