Carmax Careers 2021 – Customer Operator

Job Description:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Job Responsibilities:

• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
• Contact customers with Repair Requests to schedule appointments
• File repair orders and all supporting documentation daily.
• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
• Ensure the loaner log and dealer tags are always in compliance with audit requirements.
• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
• Assist Customer Advisors/Service Consultants with customers when needed.
• Answer basic service department questions, schedule service appointments, route customers’ calls.
• Provide written messages to the responsible party in a timely manner.
• Complete reminder calls for customers scheduled for an appointment

Job Requirements:

• Stay current in CarMax provided training in all areas of the Service process.
• Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
• Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper
• Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
• May require sitting or standing for extended periods of time.
• Primarily indoor environment; may include working at times in noisy conditions.
• Possess intermediate computer skills
• Perform multiple duties in a high-energy, fast-paced working environment.
• Successfully work with associates in other departments within the store.

Job Details:

Company:  CarMax

Vacancy Type:  Part Time

Job Location: Bakersfield, CA, US

Application Deadline: N/A

Apply Here

vacancyoptions.com