Job Description: At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Job Responsibilities: Ensure the CRC Client Action Plan is applied in all team development and coaching activities Partner with Manager and corporate partners in order to elaborate and implement the coaching and training plan Educate and inspire boutique team with Maison knowledge, competitive landscape, and industry news Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor Perform administrative and HR tasks including scheduling, payroll and overtime management Assess potential and propose development opportunities in partnership with Manager, HR and Career Committees Drive all team members to consistently achieve or exceed sales targets and KPI’s Encourage and cultivate Prestige Partnerships to increase prestige sales within the CRC Partner with Manager to develop effective client strategies and execute the client development vision Lead and delegate projects to team as needed Strategize outreach to develop current and future prestige client base Partner with Manager to determine, communicate, and monitor individual and team KPIs and proactively request resources when needed Foster a culture and set the standard of celebrating memorable moments for our clients through all channels (phone, web, chat, email,social) Motivate, support, train, & elevate the CRC staff through Monthly quality coaching sessions Partner with Manager, fellow Assistant Managers, CRC Trainer as well as Corporate partners to develop coaching plan for all staff members to ensure growth and achievements towards Maison strategies, sales targets, and client experience best practices Identify clients for future experiences and events as well as coach the team on how to keep these clients interested throughout the year Partner with Manager during the performance management process through regularly scheduled individual meetings including biannual performance review Ensure fluidity of operations and execution of all Maison policies and procedures within the Client Relations Center Job Requirements: 3+ years in management, especially in luxury, retail, hospitality, or other customer-focused environments Strong leadership skills and ability to develop and grow a team Entrepreneurial spirit to develop their own business and build long lasting client relationships Experience in managing direct reports Enthusiastic approach with clients and colleagues Proficiency with Microsoft Office Expert influencing skills, with a strong ability to build consensus among multiple levels and functions within the organization. Collaborative approach with ability to foster a united work environment with a “can do” attitude Strong attention to details with the ability to handle multiple tasks simultaneously and with precision Creativity in developing new ways to motivate and develop a tea Confidence and technical agility to learn and use multiple applications and systems; ability to multi-task on a daily basis between those tools. Experience using Brightware, Liveperson, Salesforce, or other comparable email and chat management tools a plus Job Details: Company: Cartier Vacancy Type: Full Time Job Location: Dallas, TX, US Application Deadline: N/A Apply Here vacancyoptions.com
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