Chuck E Cheese Jobs – Network/Systems Analyst

Job Description:

The CEC Information Technology team is responsible for the information technology operations for Chuck E Cheese and Peter Piper Pizza locations. The Infrastructure Operations & Service Management team is responsible for maintenance, management, and first line response for all technology enabled systems and platforms. The IT Network/Systems Analyst plays an important role in the day-to-day support function of Chuck E. Cheese and Peter Piper Pizza restaurants to ensure that all incidents and requests receive timely response, systems are continually monitored, patching and other maintenance duties are performed on schedule, and incidents and/or requests are managed to SLAs. The person who is selected for this position will have the ability to build strong relationships within the IT organization and with business stakeholders, while being able to manage and support CEC’s core and site-based technology infrastructure.

Job Responsibilities:

  • Ensure circuits are activated on time, are stable, and added to monitoring system
  • Ensure incidents and problems are appropriately resolved or escalated to Tier III
  • Provide Outstanding Services Management & Support of IT Platforms & Services
  • Assist with maintenance of off the shelf monitoring software and databases
  • Oversee open incidents and service requests to ensure they are resolved/fulfilled in a timely manner
  • Implement and support current and future Managed Services contract obligations within stated SLA’s
  • Perform hierarchal and functional escalations and coordinating activities between multiple IT resolver groups for critical or chronic issues
  • Liaison with technology operations teams (including field support, application teams, and leadership) to ensure swift resolution of incidents within service targets – especially during critical outages/changes/tasks
  • Maintain accurate information within server and network management tools, systems, and the CMDB.
  • Assist with disconnect process to ensure IP address, license, keys, client accounts are removed
  • Maintaining overall operations reliability
  • Ensuring operational excellence by managing incidents or customer network related issues to completion in a timely manner
  • Monitoring network health and vulnerability
  • Managing / maintaining site network designs, End of Life (EOL) hardware and OS versions
    Ability to work some weekend shifts and participate in on-call rotation
  • Providing recovery and restoration of the network in event of a disaster or major incident
  • Analyze error logs, system generated errors and system activity and submit feature requests for enhancements to make support more efficient and productive
  • Support customer site installation of firewalls, routers, switches, and telephony devices.
  • Visit stores as a “boots on the ground” approach to obtain firsthand feedback on the store’s technology health
  • Identify, manage, and mitigate risks to ensure successful delivery of IT services, working closely with the Problem Manager
  • Support for the integration of existing PSTN handoffs to customer UC environment
  • Serve as the first point-of-contact for escalation
  • Provide Tier II Level Technical Support
  • Complying with security and controls requirements regarding network data and voice technologies

Job Requirements:

  • Experience with Windows administration – Windows 7/10, Server 2012/16, with a focus on network services & configurations
  • Thorough understanding of telecommunications theory and voice communications
  • Certifications: CCNA or equivalent experience desired; CCNA-Voice/Collaboration, CCNA-Wireless, SSNCA-Security preferred
  • Able to work within a customer oriented, positive team environment
  • Strong network (data and voice) knowledge with emphasis on routing/switching
  • 2+ years of experience with wireless networks and network security appliances
  • Strong interpersonal, oral, visual, and written communications skills for communications to technical and non-technical staff
  • Experience with Cisco Meraki Firewalls, Switching, and Wireless strongly preferred
  • 3+ years of hands-on experience with route/switch
  • Bachelor’s Degree in Computer Information Systems, Information Technology, Network or closely related field preferred
  • Data/Voice certifications or experience equivalent e.g. CCNA, CCNP, JNCIA, Cisco Voice

Job Details:

Company:  Chuck E Cheese

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

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