Cigna Healthspring Jobs – Customer Service Representative

Job Description:

Transform healthcare and contribute to our industry-leading organization as a Patient Care Advocate.

Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Job Responsibilities:

• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.
• Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
• Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.

Job Requirements:

• Excellent communication skills (verbal and written)
• High School Diploma / GED required
• General PC knowledge including Microsoft Office
• 1 year of relevant experience

Job Details:

Company:  Cigna

Vacancy Type:  Full Time

Job Location: High Point, NC, US

Application Deadline: N/A

Apply Here

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