Cinemark Apply – Theatre Team Member

Job Description:

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, etc. This individual enforces movie studio and theatre admission policies. Knowing that great tasting snacks complements the moviegoing experience, a Team Member strives to ensure the highest quality in everything served. Being familiar with the operation, this individual will answer guest questions and makes them feel comfortable, while ensuring a quality listening and viewing experience. Team Members may be asked to work cross functionally as an Usher, Box Office Cashier or Concessionist as staffing needs require. Team Members must be able to perform the essential job functions of these positions.

Job Responsibilities:

  • Responds to phone calls and questions from Guests in a professional and quality customer service manner
  • Operates Cinemark’s POS system for all transactions completed on assigned register, including proper cash balancing, distributing correct inventory and tickets associated with each sale, properly logging off when away from register, reporting any concerns to management (including unauthorized use of assigned register), etc.
  • Performs other work-related duties as assigned
  • Instructs and calms Guests in the event of an emergency
  • Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
  • Assists with all opening and closing duties as assigned by management
  • Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
  • Prepares food and properly operates cooking, warming, and popping equipment
  • Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
  • Adapts to the frequency and scope of required cleaning tasks
  • Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
    Voids passes, coupons, and discount tickets after the transaction has finished and processes any refunds when necessary with the required forms
  • Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
  • Consistently wipe down and sanitize Guest services areas, countertops, point of sale equipment, PCI equipment, microphones, windows, ticket printers, kiosks, counters, card readers, terminals, counterfeit detectors, door handles, faucets, and any other areas that are highly touched by a Guest or Team Member
  • Attends a mandatory Shift Huddle (team discussion) at the start of or during the shift
  • Verifies tickets at podium and directs Guests to an auditorium
  • Complies with all local, state, and federal food safety laws
  • Greets Guests with a smile in a timely and professional manner
  • Consistently wipe down and sanitize Employee high-contact areas within our auditoriums and restrooms such as non-food surface areas, entry door handles, handrails, armrests, cupholders, seating, recliner trays, and recliner operation buttons, sink faucets, fixture flush handles, soap dispensing unit buttons, partition handles and locking mechanisms, baby changing stations, etc
  • Consistently ensures and promotes adherence to proper social distancing guidelines
  • Properly utilizes Personal Protective Equipment while completing position-specific tasks

Job Requirements:

  • Has an energetic and friendly attitude during each shift
  • Accurate cash handling and basic math skills
  • Availability to work flexible hours which include evenings, weekends, and holidays
  • Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
  • Ability to work in a team environment and independently
  • Provides excellent Guest service
  • Requires regular and consistent attendance
  • Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
  • Responds with a sense of urgency
  • Must be at least 16 years of age
  • Ability to take and follow direction

Job Details:

Company:  Cinemark

Vacancy Type:  Full Time

Job Location: Weslaco, TX, US

Application Deadline: N/A

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